Customer Success Manager

AssistIQ is a healthcare technology company that creates an efficient and transparent healthcare supply chain. The Customer Success Manager will be responsible for building and maintaining relationships with customers, ensuring customer satisfaction, and driving customer retention.

Requirements

• 3+ years of experience in a similar health care technology focused CSM role
• Experience managing operations stakeholders in a hospital or clinical setting
• Demonstrated leadership and problem-solving skills
• Experience preparing and presenting customer partnership updates to customer stakeholders
• Ability to communicate cross-functionally internally & escalate customer needs efficiently to ensure customer needs are being met and exceeded
• Demonstrated capability of stakeholder management, problem-solving, and prioritization
• Experience managing communication with stakeholders in different levels of seniority (C-Suite to Operations)
• Excellent interpersonal skills
• Ability to synthesize information, think quickly, and drive changes
• ~20% travel required
• Current Valid Driver’s License

Benefits

• Health insurance
• 3 weeks of vacation
• 10 sick days
• Flexible work hours
• Top of class culture