Telephony Systems Administrator ( Hybrid / Orlando FL )

The Telephony Systems Administrator will maintain daily operations of the Call Center telephony systems and provide technical support to achieve established service level goals. Responsibilities include administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign/Call Center performance, and management of IVRs.

Requirements

• Work closely with operations, implementation, and PMO teams
• Develop and continuously improve usability and functionality
• Identify and manage potential integration partnerships
• Take initiative in tracking industry developments
• Take a role as the expert with respect to telephony
• Initiate and lead interactions among teams
• Ability to multi-task
• Work with cross functional teams
• Flexibility and adaptability
• Positive attitude and sense of humor

Benefits

• Supportive environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance