Telephony Systems Administrator ( Hybrid / Phoenix, AZ )

The Telephony Systems Administrator will maintain daily operations of the Call Center telephony systems, providing technical support of internal systems so Call Center end users can achieve established service level goals for internal and external customers.

Requirements

• Work closely with operations, implementation and PMO teams responsible for user experience.
• Develop and continuously improve usability and functionality.
• Identify and manage potential integration partnerships with external applications (e.g. predictive dialers / auto-dialers).
• Take initiative in tracking, anticipating, and proposing likely industry developments for the organization to stay ahead of customer needs and requirements.
• Take a role as the expert with respect to telephony (i.e. - phones/fax systems)
• Initiate and lead interactions among other teams within AssistRx to ensure coordination of development and support activities for our telephony solutions.
• Ability to multi‐task in a fast‐paced organization.
• Work with cross functional teams to ensure support for integrations across the platform and ecosystems.
• Flexibility and adaptability to rapid change.
• Positive attitude and sense of humor.

Benefits

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, & short-term disability insurance.