Customer Service Manager
Associated Grocers of New EnglandVermont, United States
Posted January 13, 2026
40000 - 40000 USD year
Full Time
About the Company
Associated Grocers of New England (AGNE) is a cooperative that supplies independent grocery retailers across New England and the Northeast with a broad range of grocery, specialty, natural, and organic products. Built on a 380,000‑sq‑ft distribution center and a 105,000‑sq‑ft automated expansion, AGNE leverages state‑of‑the‑art logistics to offer an expanded SKU portfolio, including private‑label, meats, produce, deli, dairy, and bakery items. Beyond product supply, the company provides comprehensive retail support—marketing, merchandising, store design, equipment, and retail‑systems services—to over 600 members. AGNE’s combination of deep purchasing power, cutting‑edge automation, and a dedicated 300‑plus‑person team distinguishes it as a trusted partner for independent grocers seeking scale, variety, and operational excellence.
Job Description
This is a key front end position reporting to the Store Director. This is a high demand position and requires extensive customer service and training.
Requirements
- Interview, hire and train front end employees.
- Money handling skills to perform balance checks.
- Scheduling.
- Ability to multi-task.
- Strong Customer Service skills.
- Computer Knowledge.
- Ability to maintain a high level of confidentiality
- Manage multiple conflicting priorities
- Organizing and coordinating skills
- Computer knowledge of Microsoft
- Ability to communicate effectively, both orally and in writing
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers, employees and management
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
