Case Manager Recovery Support Specialist Crisis Care Counselor- Mobile RSS provides crisis intervention, de-escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID’s 24/7 crisis line. Provides in person Mobile Crisis Response with a Crisis Counselor anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de-escalated over the phone.
Requirements
- Utilize lived experience with mental health diagnosis to support clients with, (1) decreasing mental health dysfunction, (2) increase community functioning, and (3) assist clients in achieving recovery goals.
- Provide crisis intervention, de-escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID’s 24/7 crisis line.
- Manage and assess incoming Mobile Crisis referrals from 988, local police departments, and other community services via phone through AID’s 24/7 crisis line.
- Provide in person Mobile Crisis Response with a Crisis Counselor anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de-escalated over the phone.
- Collaborate with a team of service providers within AID and throughout the social service community to ensure that all client’s needs are being met to promote and maintain community stabilization.
- Maintain documentation required for crisis intervention services provided on the phone and in the community
- Attend to scheduled work hours and be flexible to meet client and program needs, as assigned by Program Manager or Director. Respond to calls from shift start to shift end. Respond to calls upon being dispatched Provide Crisis Line Coverage when not providing mobile response.
- Provide effective individual crisis counseling and crisis intervention assessments.
- Consult with family members, case manager, previous and existing service providers, and other outside resources as appropriate Use intervention tactics to reduce symptomology
- Responsible for providing independent program coverage when scheduled or in emergency situations.
- Complete clinical documentation appropriately to meet the requirements of program funders and applicable administrative rules.
- Provide effective telephone counseling service through active and empathetic listening and motivational interviewing.
- Complete required documentation on a timely basis Billing within the next 2 shifts, AND prior to program billing deadlines. Complete MCRT Daily logs, Dispatch logs, 988 follow up and icarol contact logs, before the end of the working shift
- Attend clinical supervision a minimum of once per month & as assigned.
- Must meet monthly minimum predetermined productivity standards. When Applicable
- Complete all necessary assessments including the crisis intervention and suicide assessment and required documentation including billing notes in accordance with Rule 132 standards
- Develops and implements crisis safety plans and resource follow up in collaboration with the client, other providers, and other parties as identified by the client, following the standards of Rule 132, payers, and accreditation bodies
- Provide case management follow up for clients to support linkage to services
- Maintain records of individuals served on the MCR-T in accordance to Rule 132, payers, and accreditation bodies. Assist MCR-T Lead in conducting regular quality assurance of MCR-T records.
- Maintain open and effective communication with agency and provider staff, family, and others in response to client’s identified needs, and client assistance/service needs.
- Navigate Cx360, have a working knowledge of opening clients to programming and ensure client profile is completed
- Navigate crisis line documentation service, working knowledge of submitting documentation, finding frequent callers, and submitting sunshine documentation
- Recognize emergency situations and take appropriate action. Contact Manager and Director per procedure. Complete necessary paperwork correctly (incident reports, petitions, case notes)
- Participate in training and development opportunities as assigned.
- Promote awareness of mental health, both internally and externally.
- Adhere to all Program 590 guidelines and expectations as outlined by the 590 Mobile Crisis Response Grant and IDPH Department of Mental Health
Benefits
- $1000 sign on bonus
- 21 Days of Paid Time Off plus 10 Paid Holidays
- Paid training
- Tuition reimbursement
- Benefits including Medical, Dental, Vision, Life, STD, LTD, Critical Illness and accident insurance
- 401K with a 3.5% company contribution after one year.
