Senior Technical Account Manager

Astra is building mission-critical infrastructure for moving money at scale. As a Senior Technical Account Manager, you will be responsible for the technical success of our customers, managing customer inquiries, investigating and resolving integration issues, and providing strategic guidance and support to customers and internal teams.

Requirements

• 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role
• Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
• Strong project management skills, capable of influencing internal and external partners to stay on schedule
• Strong troubleshooting skills and the ability to navigate technical issues
• Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations
• Experience with support systems like Zendesk, Pylon (or similar ticketing platforms)
• Collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams
• A proactive, detail-oriented approach and willingness to document solutions and processes for future use
• Proactive mindset - you seek out ways to improve systems and enable others
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience

Benefits

• Competitive compensation
• Equity in a growing fintech company
• Remote-first culture with flexible working arrangements
• Small team, big impact
• Professional growth opportunities in compliance and risk management