CX Support Analyst ( Fresher 2025 )

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The CX Support Analyst will investigate, resolve, and address inquiries related to clinical workflows within Athenahealth’s Clinicals EHR and Communicator product.

Requirements

• Bachelor's degree in any discipline.
• 2-4 years of experience in RCM (but not mandatory) or equivalent experience in any Customer support or product support domain (Preferred but not mandatory).
• A candidate should possess the skills necessary to provide consistent, effective customer service support while demonstrating strong analytical, communication, and organizational abilities, being detail-oriented, and maintaining a client-centric approach.
• Applicants should be flexible to work in a 24/7 client support environment
• Complete Mandatory Assessment

Benefits

• health and financial benefits
• commuter support
• employee assistance programs
• tuition assistance
• employee resource groups
• collaborative workspaces