Product Support Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Product Support Analyst, you will resolve customer and production issues for athenahealth's interoperability network by combining technical support skills with clear communication. You will support interface and workflow stability, troubleshoot problems, and use your SQL capability to help investigate and validate production data.

Requirements

• Graduate in Engineering, Science, Computer Science, or Commerce.
• 1-3 years' work experience within Health Care, Product Support, Tech Support, Customer Service.
• Proven ability to meet deadlines in a fast-paced environment.
• Flexibility to adapt to change in a rapidly expanding and fast-paced company.
• Familiarity working with HL7 or similar interoperability standards.
• Familiarity working with any CRM tools.
• Fluency in both spoken and written English
• Good communication skills and an ability to effectively engage with members of cross geographical teams in India and the US.

Benefits

• Health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces
• Flexible work-life balance
• Digital collaboration tools
• Events throughout the year
• Book clubs
• External speakers
• Hackathons