Product Support Analyst
athenahealthChennai, Tamil Nadu, India
Posted May 7, 2026
Full Time
About the Company
Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives.
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. As a Product Support Analyst in Chennai, India, you will resolve customer and production issues by combining technical support skills with clear communication. You will support interface and workflow stability, troubleshoot problems, and use your SQL capability to help investigate and validate production data.
Requirements
- 1–3 years of experience in technical support, production support, integrations, or a related technology operations role
- Strong technical support background with experience troubleshooting production or interface issues
- Good communication skills for coordinating incident details, updates, and resolutions
- SQL experience for querying and analyzing production or troubleshooting-related datasets
- Familiarity with interoperability concepts (e.g., interfaces, EDI/healthcare data exchange workflows) is helpful
Benefits
- Health and financial benefits
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Collaborative workspaces