IT Operations Co-Op

The primary role of the IT Operations Co-Op is to act as the first point of contact in IT for daily operational tasks, assisting with identifying root causes, resolving, and monitoring all technology support requests in a timely, effective, and personable manner.

Requirements

• Answer all service requests in a timely manner, set customer expectations around resolution times, and follow-up to ensure overall customer satisfaction.
• Provide a consistently high-quality customer service experience by upholding established service standards
• Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets
• Perform tasks associated with adds/moves/changes and the relocation of all IT related assets during office/workspace moves

Benefits

• Paid time off
• 401k matching