Customer Experience Associate
AudicusUnited States
Posted April 10, 2026
48000 - 52000 USD
Full Time
About the Company
Audicus is a health tech company revolutionizing access to hearing care and hearing aids through its innovative teleaudiology and virtual care models. By offering affordable, online hearing tests and advanced hearing aids, Audicus has saved consumers over $40 million in healthcare costs and transformed thousands of lives. As a rapidly growing company, Audicus is seeking a driven and idealistic team player to join its mission to empower people to live a more connected and empowered life.
Job Description
The Customer Experience Associate role is a mix of customer support, operations and user experience functions that involve managing customer relationships, delivering multi-channel support, troubleshooting and guiding customers, and driving retention through resolution.
Requirements
- Confident and personable on the phone
- Empathetic and patient
- Strong problem-solver
- Adaptable and resilient
- Comfortable learning new tools, products, and workflows
- Thoughtful decision-maker
- Dependable and punctual
Benefits
- Medical/Dental/Vision through Aetna
- 401K
- Telehealth
- Paid Parental Leave
- Flexible PTO
- Paid sick leave
