Customer Experience Associate

Benepass is making benefits easy by providing a customizable fintech platform for companies to tailor their benefits to their workforce. As a Customer Experience Associate, you will support Benepass end users by addressing their questions and resolving issues through various support channels.

Requirements

• 1-3 years in customer-facing role
• Excellent written and verbal communication
• Proficiency with G suite and Slack
• Strong organizational skills and ability to follow-up on and track multiple issues/projects
• Comfortable reviewing and analyzing basic data

Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working and Commuter Benefit
• Flexible PTO