Customer Success Manager
August HealthUnited States
Posted May 21, 2026
Full Time
About the Company
August Health delivers an intuitive electronic health record (EHR) platform tailored for senior living communities, focusing on improving care quality, streamlining compliance, and enhancing care tracking and analytics. Built in collaboration with senior living experts and engineered by a world‑class team, the software is designed for ease of use by caregivers and administrators alike. The platform’s AI‑powered extension, August Intelligence, provides actionable insights that enable faster, data‑driven decision making. Since its 2020 launch, August Health has been adopted by leading operators nationwide, including Sonida, 12 Oaks, Bickford, Koelsch, and Westmont Living, underscoring its reputation as a trusted solution in elder care.
Job Description
August Health is a company that empowers the essential work of caring for our elders by providing a modern operating platform and electronic health record (EHR). As a Customer Success Manager, you will be responsible for helping senior living operators achieve measurable outcomes through August Health.
Requirements
- 3+ years of experience in a customer-facing role
- Customer-obsessed mindset
- Proactive and curious
- Ability to translate business needs into technical and workflow requirements
- Exceptional communication and relationship management skills
Benefits
- Market-competitive compensation
- Significant equity option grants
- 100% company-paid premiums for health, dental, and vision coverage
- Company contributions to HSA
- 2% 401(k) match
- Flexible time off policy
- 100% paid family leave
- All-expenses-paid company offsites
