Inside Sales Representative in CANADA

The Inside Sales Representative for Canada partners with sales leadership and field sales representatives to increase market share and sales dollars for the Momentec Brands clothing line in Canada.

Requirements

• Assist in identifying growth opportunities within existing accounts
• Help maintain relationships with longtail and new business accounts
• Provide pre-sales support to build the sales funnel and improve conversion rates
• Monitor customer activity and flag potential attrition risks
• Manage multiple tasks and deadlines with efficiency
• Learn and support product line knowledge and comparative offerings
• Collaborate with Marketing & IT to troubleshoot eComm issues
• Work collaboratively with Field Sales Representatives to respond to customer inquiries and provide product, program, and pricing information
• Support order entry processes including quotes, sample orders, and artwork mockups
• Guide customers through Freestyle design tools and web-based ordering platforms such as Builders, B2B eCommerce carts, and API-integrated stores
• Support customer onboarding by coordinating with Field Sales and Customer Care teams
• Actively monitor shared communication channels including Live Chat (Canada) and support queues
• Submit and monitor orders including blank, custom, and freestyle designs
• Maintain a working knowledge of Momentec’s systems including M3, Zoho CRM, Power BI, Jira, Coms, and Kustomer
• Participate in occasional trade shows or customer visits as needed
• Oversee daily operations of the Kitchener office to ensure an organized, efficient, and professional work environment
• Manage the sample library, including organization, inventory tracking, updates, and coordination of sample requests and returns
• Coordinate delivery and receiving, ensuring shipments are received, logged, distributed, and stored correctly
• Handle mail sorting and distribution, including inbound, outbound, and courier coordination
• Maintain showroom cleanliness and presentation, ensuring displays are current, tidy, and client-ready at all times
• Support tradeshow preparation, including sample selection, packing, shipping logistics, and post-event inventory reconciliation
• Liaise with internal teams and external vendors to support office facilities, supplies, and operational needs

Benefits

• Paid Time Off
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance