Aurora Solar is seeking a Senior Account Manager to own and grow a portfolio of existing customers, driving retention, adoption, and expansion across Aurora and HelioScope. The role requires strategic account planning, commercial ownership, and operational discipline, with a balance of managing renewals, upselling, and using data to drive decisions.
Requirements
- 5+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
- Proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
- Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
- Ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
- Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
- Excellent communication and collaboration skills
Benefits
- Flexible PTO
- Parental Leave (16 weeks with 100% base salary + gradual return to work)
- WFH Stipend
- Coworking Stipend
- Connectivity Stipend
- Learning & Development
- Medical, Dental, and Vision
