Customer Solutions Coordinator
Aussie BroadbandQueensland, Australia
Posted May 18, 2026
Full Time
About the Company
Aussie Broadband is a proud Equal Opportunity Employer, supporting and celebrating difference and is a B Corp Certified company, which means we're good to our people, our customers, and the planet.
Job Description
As a Customer Solutions Coordinator, you'll be the key link between our customers and internal teams, ensuring every solution is delivered smoothly and with care. This role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences.
Requirements
- A warm and approachable communication style with exceptional interpersonal skills
- Proven experience delivering outstanding customer service (around three years)
- Strong organisational and time management skills that keep things running smoothly
- Ability to write clearly for different audiences
- A knack for problem-solving and thinking proactively
- Comfortable working on your own while contributing to a supportive team environment
- Quick to learn and flexible when things change
- Familiarity with project management methodologies
- Knowledge of telecommunications and data services is a bonus
Benefits
- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
- Discounted internet up to the value of $109 per month
- 20% off our Mobile services
- Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
- Celebrating you! With monthly rewards and recognition
- Internal training and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing Aussie merch
- Fitness Passport for access to multiple gyms and pools across Australia