Community Engagement Officer
Australian Financial Complaints AuthorityMelbourne, Victoria, Australia
Posted April 9, 2026
Full Time
About the Company
AFCA is a not-for-profit and progressive financial ombudsman championing positive change.
Job Description
Make a real impact at AFCA as a Community Engagement Officer. Help deliver world-class complaints resolution for Australians and champion positive change. This role involves building on existing initiatives, supporting consumer engagement, and representing AFCA at events.
Requirements
- Degree qualification in communications, public relations, or a related field
- Strong knowledge of stakeholder engagement principles and best practice
- Excellent written and verbal communication skills
- Proven ability to write, edit and produce high-quality, professional communications
- Strong organisational skills
- High emotional intelligence, sound judgement, and a respectful, constructive approach to decision-making
Benefits
- Flexible public holidays
- 20 weeks paid parental leave
- Gender affirmation leave
- Women's health leave
- Paid time off over Christmas
- Not-for-profit salary packaging