Dispute Resolution Specialist - General Insurance
Australian Financial Complaints AuthorityMelbourne, Victoria, Australia • Sydney, New South Wales, Australia
Posted April 9, 2026
Full Time
About the Company
A not-for-profit and progressive financial ombudsman championing positive change.
Job Description
Make a real impact at AFCA as a Dispute Resolution Specialist, helping to deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change.
Requirements
- Demonstrated understanding of complaint handling or alternative dispute resolution processes
- Experience in the financial services industry, preferably within general insurance, legal, or alternative complaint resolution sectors
- Ability to investigate and identify issues and information
- Strong verbal and written communication skills
- Excellent organisational skills
- Resilience and empathy
- Ability to work autonomously and as part of a close and supporting team
Benefits
- Flexible work options
- Thoughtful benefits
- Opportunities to deepen expertise
- 20 weeks paid parental leave
- Gender affirmation leave
- Women's health leave
- Paid time off over Christmas
- Hybrid working
- Inclusive leave options