Dispute Resolution Specialist - Banking and Finance

We are a for-purpose organisation providing a free service for individuals and small businesses to resolve complaints with financial firms. As a Dispute Resolution Specialist, you will play a central role in resolving complaints fairly and efficiently.

Requirements

• Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset
• Experience in the financial services industry, preferably within banking, finance or legal services
• Ability to investigate and identify issues and information needed to form a view
• Strong verbal and written communication skills
• Excellent organizational skills
• Resilience and empathy
• Ability to work with Microsoft products including Office, Dynamics365 and SharePoint

Benefits

• Inclusive leave options
• Hybrid working arrangements
• Flexible public holidays
• 20 weeks paid parental leave
• Gender affirmation leave
• Women's health leave
• Paid time off over Christmas