Dispute Resolution Specialist - General Insurance

Make a real impact at AFCA by delivering world-class, independent complaints resolution for Australians. As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints.

Requirements

• Demonstrated understanding of complaint handling or alternative dispute resolution processes and a strong resolution mindset
• Demonstrated experience in the financial services industry, preferably within general insurance, legal, or alternative complaint resolution sectors.
• Ability to investigate and identify the issues and information we need to form a view
• Strong verbal and written communication skills to understand information and communicate the issues and approach in a clear and concise manner
• Draft written communication in Plain English tailoring it to stakeholders
• Excellent organisational skills that enable you to work across multiple complaints and activities simultaneously ensuring matters are progressing
• Resilience and empathy and willingness to have difficult conversations with consumers and financial firms, focusing on resolving complaints in a timely manner
• A highly responsive approach to your work
• Ability to work autonomously and as part of a close and supporting team
• Ability to work with Microsoft products including Office, Dynamics365 and SharePoint.

Benefits

• Flexible work options
• Thoughtful benefits
• 20 weeks paid parental leave
• Gender affirmation leave
• Women's health leave
• Paid time off over Christmas
• Flexible public holidays
• Inclusive leave options