Dispute Resolution Specialist - Banking and Finance

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints in the banking and finance sector. You will review complaints, work with consumers and financial firms to gather information, and apply a sound understanding of complaint resolution criteria to resolve financial complaints fairly and efficiently.

Requirements

• Demonstrated understanding of complaint handling or alternative dispute resolution processes
• Experience in the financial services industry, preferably within banking, finance or legal services
• Strong verbal and written communication skills
• Ability to work autonomously and as part of a close and supporting team
• Ability to work with Microsoft products including Office, Dynamics365 and SharePoint

Benefits

• Inclusive leave options
• Hybrid working with state-of-the-art offices
• Flexible public holidays
• 20 weeks paid parental leave
• Gender affirmation leave
• Women’s health leave
• Paid time off over Christmas