Customer Success Manager

At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions.

Requirements

• Proven and relevant industry experience working with in customer success or account management.
• Growth mindset, with demonstrated ability to influence and form strong, collaborative relationships at all levels, internally and externally.
• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to troubleshoot, problem-solve, and thrive in a "win as a team" environment.
• Time management as second nature, with a disciplined approach to organizing tasks and priorities.
• Analytical competency and ability to synthesize data to spot patterns and recommend improvements.
• Technical aptitude. Knowledge of technical aspects and ability to articulate solution recommendations.
• Ability to proactively understand customer operational needs, as well as the key stakeholders in the decision-making process.
• Assertiveness and ability to suggest and drive improved ways of working.
• Experience with complex technical systems or software is highly desired.

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders