IT Support Technician

We are seeking an IT Support Technician to provide onsite and remote technical support to Avalere Health employees. The role will focus on managing employee technical issues, providing excellent customer service, and taking the lead on solving problems.

Requirements

• Associates degree or equivalent industry certifications required
• 2 years of technical support experience
• Knowledge of core IT systems, including Windows OS, OSX, iOS, Active Directory, Azure AD and Endpoint, Exchange, Office 365, and Microsoft Defender
• Strong multi-tasking and problem-solving skills, strong writing skills
• The ability to clearly explain technical processes
• Knowledge of ITIL defined vocabulary

Benefits

• Generous company pension/retirement plan
• Private medical insurance
• Comprehensive employee wellbeing initiatives
• Compelling time-off policy
• 401K plan with an employer match contribution up to 4%
• Life insurance
• Disability coverage
• Medical, dental, and vision plans
• Flexible working arrangements, including hybrid and remote work
• Option to work from anywhere across the globe two weeks each year
• 20 vacation days plus one personal well-being day
• 9 public holidays
• Gifted end-of-year holidays
• Early Summer Friday finish in June, July, and August
• Access to free counselling through employee assistance program
• Personalized health support
• Enhanced maternity, paternity, family leave, and fertility policies
• Continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business