Tech Support Call Center Tech I
Aventiv TechnologiesPlano, Texas, United States
Posted March 27, 2026
35800 - 40340 USD
Full Time
About the Company
Aventiv Technologies is a diversified technology company specializing in innovative solutions for the corrections and government services sectors. Led by Securus Technologies, the company offers integrated products and services in communications, media and entertainment, payments, and monitoring, transforming industries with superior security and reliability. Aventiv's focus on simplifying complex connections through advanced technology sets it apart, ensuring trust and optimized outcomes for its customers.
Job Description
The Tech Support Call Center Tech I handles incoming customer calls, emails, and faxes related to Aventiv systems, applications, and products, and provides troubleshooting and problem resolution for basic features and functionality.
Requirements
- Accurately document trouble tickets
- Answer and manage customer inquiries
- Diagnose and resolve technical hardware and software issues
- Gather customer's information and determine the issue
- Provide effective and timely communication on open issues
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits