Tech Support Call Center Tech II
Aventiv TechnologiesPlano, Texas, United States
Posted March 2, 2026
37860 - 43180 USD
Full Time
About the Company
Aventiv Technologies is a diversified technology company specializing in innovative solutions for the corrections and government services sectors. Led by Securus Technologies, the company offers integrated products and services in communications, media and entertainment, payments, and monitoring, transforming industries with superior security and reliability. Aventiv's focus on simplifying complex connections through advanced technology sets it apart, ensuring trust and optimized outcomes for its customers.
Job Description
Tech Support Call Center Tech II position at Aventiv Technologies, responsible for handling incoming field technician calls, providing troubleshooting and problem resolution assistance, and documenting tickets. Requires strong analytical and decision-making skills, effective communication, and experience in technical support and telecommunications.
Requirements
- Accurately document trouble tickets
- Provide remote support to Field Technicians
- Follow up with customers on problems
- Monitor facility customer's equipment
- Serve as next level support/mentorship for Technical Support Technician I
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits