Tech Support Call Center Tech II
Aventiv TechnologiesPlano, Texas, United States
Posted March 12, 2026
37860 - 43180 USD
Full Time
About the Company
Aventiv Technologies is a diversified technology company specializing in innovative solutions for the corrections and government services sectors. Led by Securus Technologies, the company offers integrated products and services in communications, media and entertainment, payments, and monitoring, transforming industries with superior security and reliability. Aventiv's focus on simplifying complex connections through advanced technology sets it apart, ensuring trust and optimized outcomes for its customers.
Job Description
Tech Support Call Center Tech II position at Aventiv Technologies, handling incoming Field Technician calls, troubleshooting, and resolving issues related to Aventiv systems and products. Responsible for accurate documentation, customer communication, and follow-up on problems. Requires strong analytical and decision-making skills, knowledge of software and equipment, and ability to work in a 24/7 support environment.
Requirements
- Handle incoming Field Technician calls
- Provide detailed troubleshooting and problem resolution assistance
- Accurately generate, document, and resolve tickets within the ticket tracking system
- Maintain customer communications throughout the repair process
- Serve as next level support / mentorship for Technical Support Technician I
- Proactively review and troubleshoot components related to monitoring events
- Provide remote support to Field Technicians
- Follow designated escalation process and response times for tickets
- Monitor facility customer's equipment to ensure network is functioning properly
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits