Business Analyst with Salesforce experience

AvePoint is seeking a Business Analyst with Salesforce experience to join our Customer Success division, working closely with internal teams and external clients to analyze business processes and systems, particularly within Salesforce environments.

Requirements

• Elicit and document requirements for Salesforce and enterprise software development
• Create deliverables such as Business Requirements Documents (BRDs), user stories, use cases, and process flows
• Analyze current business processes and develop As-Is and To-Be models
• Translate business needs into functional and technical specifications
• Collaborate with developers and Salesforce administrators to define feasible solutions
• Support project planning including deliverables, timelines, scope, and stakeholder communication
• Participate in solution testing and validation
• Provide user training or documentation where needed