Customer Success Specialist

We’re seeking a proactive and customer‐centric Customer Success Specialist to support our long‐tail customers across Australia and New Zealand. In this role, you’ll help customers realise the full value of their AvePoint investment by driving successful product adoption and delivering positive, high‐quality engagement that supports retention and growth.

Requirements

• 5+ years in technical software support or help desk roles, or 2+ years in customer success
• Strong customer satisfaction and quality customer service
• Excellent written and verbal communication skills, including presenting and organising information effectively
• Confidence and capability in outbound calling and email‐based engagement
• Solid understanding of Microsoft 365 (SharePoint, Teams, OneDrive), including components and configurations
• Competency in end‐to‐end functionality testing
• Ability to gather and analyse customer requirements to understand business objectives
• High accountability, urgency, and proactive engagement style
• Creative problem‐solving and a forward‐thinking mindset
• Ability to work independently and collaborate effectively within a global team
• Eagerness to learn and adapt in a fast‐paced environment

Benefits

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement (3 days onsite & 2 days work-from-home)
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities