Project Support Engineer

As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues, working closely with R&D Team by conducting preliminary investigations. The role requires agility, passion, and teamwork, and provides opportunities for learning, growth, and career advancement.

Requirements

• Acting as a representative for project-specific customer inquiries and issues, taking ownership and bringing resolution.
• Building and maintaining positive relationships with project stakeholders, ensuring customer satisfaction in project support and maintenance.
• Demonstrating resilience and composure when facing tight deadlines, unexpected challenges, or high-pressure situations.

Benefits

• HMO coverage from day 1 of employment
• Group life insurance (upon regularization)
• Wellness Reimbursement Program (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program