Technical Support Engineer
AVEVAHyderabad, Telangana, India
Posted February 4, 2026
Full Time
About the Company
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.
Job Description
We are seeking a highly motivated Technical Support Engineer to join our 24x7 Cloud Platform Support team. This role is critical in delivering exceptional customer experience by providing timely and effective technical assistance. You will be responsible for resolving customer queries, troubleshooting technical issues, and ensuring smooth operation of AVEVA’s cloud-based solutions.
Requirements
- Proven experience in a technical support environment, preferably in a global setting.
- Strong troubleshooting skills for network, OS, and server-related issues.
- Excellent communication skills (written and verbal) with the ability to manage conflict constructively.
- Familiarity with alert monitoring tools (e.g., Sentinel) and issue tracking systems (preferably Service Cloud).
- Ability to handle customer calls and interactions professionally across time zones.
- Knowledge of IT service management practices and frameworks.
- Good understanding of Cloud technologies (AWS, Azure) and disaster recovery concepts.
- Strong organizational and time management skills with the ability to multitask under minimal supervision.
Benefits
- Gratuity
- Medical and accidental insurance
- Very attractive leave entitlement
- Emergency leave days
- Childcare support
- Maternity, paternity, and adoption leaves
- Education assistance program
- Home office set up support (for hybrid roles)
- Well-being support
