Cloud Network Engineer II

Aviatrix is hiring a Cloud Network Engineer II to join their Customer Support team. The role involves handling customer-reported issues, troubleshooting complex problems, and providing high-quality technical support in multi-cloud environments. The ideal candidate will have 2+ years of experience in customer success, technical support, or similar roles, with strong knowledge of networking fundamentals, cloud networking architectures, and security concepts.

Requirements

• 2+ years of experience in customer success, technical support, resident engineer, network engineer, or similar customer-facing technical roles
• Strong understanding of networking fundamentals, including routing and switching, BGP, OSPF, TCP/IP, DNS, NAT, IPsec VPN, and SSL VPN
• Hands-on experience with cloud networking architectures across Amazon Web Services, Microsoft Azure, and Google Cloud Platform
• Strong experience in configuring, testing, and troubleshooting network and security products, such as Cisco ISR / ASA, Palo Alto, Check Point, Fortinet, and Juniper
• Solid understanding of virtualization, Linux internals, and infrastructure software
• Experience with Python, shell scripting, and automation, including log analysis and troubleshooting automation
• Familiarity with security concepts and products (firewalls, IPS/IDS, segmentation, zero-trust)
• Ability to analyze logs, metrics, and traces to diagnose complex distributed system issues
• Strong communication skills to explain complex technical issues clearly to customers and internal stakeholders
• Ability to multi-task, prioritize, and work effectively in a fast-paced, customer-driven environment
• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or equivalent practical experience

Benefits

• 100% of employee premiums and 88% of dependent(s) premiums for medical, dental, and vision coverage
• 401(k) match
• Short and long-term disability
• Life/AD&D insurance
• $1,000/year education reimbursement
• Flexible vacation policy