Senior Cloud Network Engineer – Customer Support

Aviatrix is seeking a Senior Cloud Network Engineer - Customer Support to join their team. The successful candidate will work closely with sales and engineering teams to manage, troubleshoot, and resolve technical issues and questions from Aviatrix enterprise customers. The role requires a strong understanding of networking, routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software, as well as experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform.

Requirements

• Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
• Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
• Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
• Experience in configuring, testing, and troubleshooting various networking products/solutions.
• Experience with Python, shell scripting, automation.
• Experience with security products is a plus.
• Ability to multi-task and work in a dynamic environment.
• Availability to provide after-hours support on a scheduled / non-scheduled basis.

Benefits

• US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.
• Outside the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend