Application Support Analyst

The Application Support Analyst will be responsible for the end-to-end administration, monitoring, systems access management, support, and maintenance of enterprise software applications and associated infrastructure within a Business‐As‐Usual (BAU) environment. The role will also involve managing day-to-day issues from Aviso Business Units, managing end-to-end application access provisioning, modification, and de-provisioning, and working with third-party vendors.

Requirements

• IT related Diploma or Computer Science degree
• 3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
• Certificat in ITIL
• Experience with SFTP, API, and other connectivity modes
• Excellent customer service and interpersonal skills
• Aptitude for learning, understanding, and applying new concepts
• Excellent analytical, critical thinking and problem solving skills
• Strong organization and detail-orientation with a commitment to documentation
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

• Competitive compensation package
• Excellent health, dental and insurance benefits
• Generous vacation time
• Fitness benefit
• Parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork