Supervisor, Client Solutions

Aviso Wealth is seeking a Supervisor, Client Solutions to join our Client Solutions team. The successful candidate will oversee the team's delivery of high quality service to our partner and clients and provide a main point of contact for any issues, escalations and questions with a focus on continuous improvement.

Requirements

• Coaching and people management – know how to support your team’s development to perform at their best
• Ability to use metrics to strengthen the voice of our clients and partners.
• Industry knowledge on Contact Centre best practices
• Strong understanding of the Operational functions within the Wealth Management business
• Strong Market knowledge – e.g. trading systems, order management, corporate actions
• Strong customer service focus and ability to manage and resolve escalated issues impacting our partners and clients
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork