Supervisor, Customer Care

The Customer Experience Supervisor is responsible for supervising and training a team of customer care associates who assist external users of the organization's technical products or services. The supervisor is focused on ensuring the team is performing at the highest level, through regular coaching and development.

Requirements

• Bachelor's degree or minimum of 5 years of related experience
• Project Management experience
• Proven implementation of process improvement
• Strong desire to lead, mentor and engage people
• Results driven - able to delegate and motivate people for results
• Demonstrated ability to effectively flex communication styles
• Process-improvement focused
• Strong ability/attention to time management & prioritization
• Familiarity with JD Edwards, AutoCAD software
• Comprehension of architectural drawings
• Manufacturing experience preferred
• Excellent interpersonal and communication skills (written and verbal)
• Ability to work well in a team setting in a respectful manner
• Thorough knowledge of MS Office including Excel, PowerPoint, Word and Outlook
• Keen attention to detail

Benefits

• Competitive Salary
• Medical, Dental, Vision, LTD, AD&D, and Life Insurance
• Competitive vacation policy
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• DCPP with eligible matching
• Employee Stock Purchase Plan – purchase company stock at a discount!