Supervisor -Customer Care
Chalhoub GroupAmman, Amman, Jordan
Posted February 19, 2026
Full Time
About the Company
Chalhoub Group is a hybrid luxury retailer with a portfolio of over 10 owned brands and a presence in 8 countries in the Middle East.
Job Description
INSPIRE | EXHILARATE | DELIGHT Chalhoub Group is a hybrid luxury retailer seeking a Supervisor -Customer Care to oversee and guide a customer care team. The successful candidate will have experience in customer service or technical support, excellent managerial and leadership skills, and commitment to quality service delivery and continuous improvement.
Requirements
- Proven experience in a customer service or technical support role
- Excellent managerial and leadership skills
- Exceptional communication and interpersonal abilities
- Proficiency in generating accurate reports and managing data with precision
- Ability to analyze KPIs and take corrective actions as required
- Commitment to quality service delivery and continuous improvement
Benefits
- Health care
- Child education contribution
- Remote and flexible working policies
- Exclusive employee discounts
