Customer Success Manager

Avolve is seeking a Customer Success Manager to serve as a trusted advisor to our customers and ensure long-term value, adoption, and satisfaction across a portfolio of accounts.

Requirements

• Establish and maintain strong, trusted relationships with a portfolio of customer accounts
• Drive product adoption and customer engagement to maximize value realization
• Proactively identify risks, opportunities, and customer needs to prevent churn and support retention
• Manage annual renewals in partnership with internal stakeholders
• Identify expansion opportunities within existing accounts and provide warm handoff leads to the Sales team
• Conduct regular customer check-ins (weekly, monthly, and quarterly) to assess account health, successes, and potential risks
• Escalate and coordinate resolution of customer issues with internal teams as needed
• Lead and contribute to cross-functional initiatives aimed at improving the overall customer experience
• Provide strategic input into Customer Success processes and recommend improvements
• Support customers throughout their journey to ensure they become long-term advocates of Avolve

Benefits

• Group Medical, Dental, Vision and Life insurance
• 401k
• Unlimited Vacation
• Paid Sick Leave & Holidays