Customer Success Manager

We're seeking a Customer Success Manager to support customers in onboarding, adoption, and retention, driving Business Adoption and Gross Renewal Rate while maintaining high Net Promoter Score. This role follows defined playbooks and processes to deliver consistent customer success outcomes while developing capabilities to manage more complex portfolios over time.

Requirements

• Prior experience in customer success, account management, or customer support roles in a SaaS or technology environment
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results
• Technically confident and able to guide customers through setup, usage, and best practices
• Strong communication and relationship-building skills across multiple stakeholder levels
• Comfortable working with data and insights to identify trends, risks, and opportunities
• Highly organized with excellent follow-through and attention to detail
• Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value
• A genuine passion for helping customers succeed and seeing measurable business impact
• A good understanding of the digital advertising/search marketing industry – preferred

Benefits

• Competitive base salary
• Flexible working options
• 20 vacation days + 2 personal days + 10 paid holidays per year
• Two paid volunteering days a year
• Rich learning and development opportunities
• Full health insurance
• 401k matching
• 24/7 Employee Assistance Plan
• Access to Headspace
• Paid parental leave