The primary objective is to provide exceptional customer service, remote & on-site technical support to our clients as well as building/maintaining strong relationships expected by a trusted advisor.
Requirements
- Experience in a client-focused IT technical support role
- Experience with an MSP preferred
- Excellent communication skills, both written and verbal, being able to interact with end-users effectively
- Demonstrated high level of customer service and customer advocacy skills and proven ability to build strong relationships with a range of clients
- Ability to work independently, yet part of a collaborative team
- Strong Organisational and time management skills
- Ability to de-escalate IT issues encountered and communicate with clients on turnaround times and resolutions
- Strong technical knowledge and troubleshooting skills
- Technical ability to resolve more complex incidents within a Windows environment
- Active Directory user and group administration
- Administration of Exchange and O365
- Experience with network and server systems
- Mentoring skills
- Hands on experience with setup and troubleshooting of computer hardware and peripherals
- Relevant technical training, certifications, and education
- Service Management certifications (e.g. ITIL)
- 3-5 years IT experience supporting Microsoft Office and Windows Infrastructure environments
- Qualification in key core system technology
- Advanced communication skills
- Proven experience supporting end users via training and correspondence
- ITIL Certification
- Experience using systems - including Office 365, Skype for Business, Teams, Active Directory and Exchange
Benefits
- Benefits not specified in the job description