IT Support Analyst

The primary objective is to provide exceptional customer service, remote & on-site technical support to our clients as well as building/maintaining strong relationships expected by a trusted advisor.

Requirements

• Experience in a client-focused IT technical support role
• Experience with an MSP preferred
• Excellent communication skills, both written and verbal, being able to interact with end-users effectively
• Demonstrated high level of customer service and customer advocacy skills and proven ability to build strong relationships with a range of clients
• Ability to work independently, yet part of a collaborative team
• Strong Organisational and time management skills
• Ability to de-escalate IT issues encountered and communicate with clients on turnaround times and resolutions
• Strong technical knowledge and troubleshooting skills
• Technical ability to resolve more complex incidents within a Windows environment
• Active Directory user and group administration
• Administration of Exchange and O365
• Experience with network and server systems
• Mentoring skills
• Hands on experience with setup and troubleshooting of computer hardware and peripherals
• Relevant technical training, certifications, and education
• Service Management certifications (e.g. ITIL)
• 3-5 years IT experience supporting Microsoft Office and Windows Infrastructure environments
• Qualification in key core system technology
• Advanced communication skills
• Proven experience supporting end users via training and correspondence
• ITIL Certification
• Experience using systems - including Office 365, Skype for Business, Teams, Active Directory and Exchange

Benefits

• Benefits not specified in the job description