IT Support Analyst

Role Overview

The IT Support Analyst will provide support and training across all information systems, collaborating with a customer service mindset. The role involves log, analyse and resolve IT incidents, queries and requests, and advise partners and staff on operational IT matters.

What You Will Do

Provide first point of contact support to partners and staff, escalate where necessary, and increase adoption of technology among legal practitioners and business services teams.

Why It Might Be a Fit

The successful candidate will have strong collaboration skills, good technical ability, and a customer service mindset. They will be able to work in a high-pressure environment, build and maintain strong relationships, and remain calm under pressure.

Requirements

• Experience of a law firm or professional services environment
• Success in a similar role
• Fluent spoken and written English
• Good level of spoken and written Japanese
• Understanding of IT infrastructure in a hub-spoke environment
• Technical understanding of information systems issues
• Educational background to degree standard or professional qualification
• Proficiency in Windows 10/11 and Microsoft 365 applications
• ITIL Foundation v3/v4 desirable
• Experience of iManage Work, Citrix, and mobile device management tools

Benefits

• Permanent Contract
• Full-time employment
• Opportunity to work in a global law firm
• Collaborative and inclusive culture
• Commitment to diversity and inclusion