Enterprise Client Success Manager

Awardco is looking for an Enterprise Client Success Manager to join their team. The ideal candidate will have excellent communication skills, 5+ years of customer-facing SAAS experience, and a friendly, people-oriented personality.

Requirements

• Understand customers’ business challenges and industry trends
• Drive Customer Success with Awardco’s largest customers
• Develop relationships with influential users and convert them into Awardco champions
• Collaborate with customers on strategic plans to help them achieve their goals and measure progress
• Advocate for the needs of customers to leaders in different departments
• Raise critical customer concerns internally and mobilize resources to resolve issues
• Conduct regular business reviews to celebrate positive outcomes and see opportunities for growth
• Monitor product engagement and intervene as early as possible when risks and problems arise

Benefits

• Great Place to Work certified
• Best and Brightest company to work for
• Ranked on the Salt Lake Tribune's Top Workplaces
• Revolutionary, client-approved product
• Leadership that listens
• 200,000 sq. ft. headquarters
• Renowned investors, both local and national
• Cool swag, endless snacks, and a fun work environment