Awardco is looking for an Enterprise Client Success Manager to join their team. The ideal candidate will have excellent communication skills, 5+ years of customer-facing SAAS experience, and a friendly, people-oriented personality.
Requirements
- Understand customers’ business challenges and industry trends
- Drive Customer Success with Awardco’s largest customers
- Develop relationships with influential users and convert them into Awardco champions
- Collaborate with customers on strategic plans to help them achieve their goals and measure progress
- Advocate for the needs of customers to leaders in different departments
- Raise critical customer concerns internally and mobilize resources to resolve issues
- Conduct regular business reviews to celebrate positive outcomes and see opportunities for growth
- Monitor product engagement and intervene as early as possible when risks and problems arise
Benefits
- Great Place to Work certified
- Best and Brightest company to work for
- Ranked on the Salt Lake Tribune's Top Workplaces
- Revolutionary, client-approved product
- Leadership that listens
- 200,000 sq. ft. headquarters
- Renowned investors, both local and national
- Cool swag, endless snacks, and a fun work environment