Service Desk Analyst

We're looking for a Service Desk Analyst to provide excellent 1st line support service for all software, hardware, and network issues to our customers, while developing a future career with Babcock International.

Requirements

• Customer service experience (face to face/over the phone)
• Previous service desk experience at an entry level or call centre experience
• Experience using any form of ticketing system that captures customer information
• Experience with systems such as Active Directory and Microsoft Applications
• An interest or strong passion for IT
• Sole UK National and able to achieve and maintain Developed Vetting (DV) security clearance

Benefits

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• 10-days special paid leave for Reservists in the armed forces
• Holiday Trading
• 'Be Kind Day'
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing