Senior IT Support Senior Specialist

We are seeking an experienced Senior IT Support Specialist to join our dynamic IT team. The role will provide high-quality support to end users, including VIPs and senior stakeholders, while taking ownership of the delivery and security of both Windows and Mac systems.

Requirements

• Work independently with minimal supervision
• Communicate excellently in written and verbal forms
• Adapt to flexible working hours, including weekends if needed
• Manage time efficiently and solve problems effectively
• Support Windows 11 and Mac OS X, including troubleshooting and deployment
• Work with senior stakeholders and use helpdesk systems like Jira
• Package software, patch, deploy OS, and handle queries and reporting
• Deploy and administer Autopilot, JAMF, Manage Engine, or Microsoft Intune
• Support remote users, manage printers, and troubleshoot networks
• Understand ITIL concepts and have advanced Microsoft 365 knowledge

Benefits

• Annual leave
• RRSP Program
• Health insurance
• Home office allowance
• Wellness or Gym allowance