Senior IT Support Specialist

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. The company is looking for a Senior IT Support Specialist to support both NYC and NJ office locations. The role requires deep technical expertise, operational discipline, and flexibility across locations and time zones.

Requirements

• Minimum 3+ years of experience as a Desktop Support Engineer or IT Support Technician
• Experience with JAMF and/or Microsoft Intune for endpoint management
• Advanced knowledge of Windows and macOS environments
• Solid understanding of networking fundamentals and endpoint hardware
• Experience supporting server environments and data center hardware
• Hands-on experience with physical tape library support preferred
• Proven infrastructure troubleshooting capability
• Experience managing Zoom Rooms or enterprise video conferencing systems
• Demonstrated ability to handle multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Effective interpersonal and collaboration skills
• Adaptability and operational flexibility
• Willingness to work across time zones and support two office locations (NJ/NYC)

Benefits

• Flexible working options with generous time off
• Competitive benefits & compensation packages
• Diversity and inclusivity training