Support Analyst
Banker's ToolboxRaleigh, North Carolina, United States • Austin, Texas, United States
Posted March 23, 2026
Full Time
About the Company
We are a company that provides technology to community financial institutions.
Job Description
We provide technology that community financial institutions use to manage risk and drive growth. The Product Support Analyst will be accountable for driving the resolution of product issues from start to finish, ensuring the highest level of customer satisfaction.
Requirements
- Maintain expert domain knowledge in bank and accounting products
- Resolve support requests and enhancements
- Collaborate and communicate with support team members
- Assist in related customer projects
- Provide critical feedback and recommendations for process improvement
Benefits
- Market competitive total rewards package
- Flexible PTO and bank holidays
- 401(k) plan and company match
- Full health benefits with an HSA option
