Technical Support Analyst
Banker's ToolboxUnited States • Austin, Texas, United States • Raleigh, North Carolina, United States
Posted March 11, 2026
Full Time
About the Company
We provide technology that community financial institutions use to manage risk and drive growth.
Job Description
We provide technology that community financial institutions use to manage risk and drive growth. As a Technical Support Analyst, you will be on the front-line resolving incoming technical customer support requests.
Requirements
- Strong customer service, written and verbal communication, organizational and interpersonal skills
- Basic understanding of software and environmental troubleshooting methodologies
- Ability to navigate Windows Operating Systems and perform basic troubleshooting
- Ability to read, understand, troubleshoot SQL scripts
- Solid understanding of Windows Server environments, permissions, network communication, product integration issues and data migration/conversion issues
Benefits
- Market competitive total rewards package
- Flexible PTO and bank holidays
- 401(k) plan and company match
- Full health benefits with an HSA option
