Customer Success Manager I

Barracuda is a leading cybersecurity company looking for a Customer Success Manager to drive customer outcomes at scale. The role involves managing a large portfolio of customers, driving product adoption, improving customer health, and supporting retention at scale.

Requirements

• Experience in Scaled Customer Success, Account Management, or a customer-facing SaaS role.
• Strong understanding of SaaS customer lifecycles, adoption, and retention.
• Experience managing a high-volume book of business using tech-touch or low-touch models.
• Comfortable working with data, dashboards, and customer success platforms.
• Strong written communication skills with the ability to engage customers clearly and empathetically at scale.