Customer Success Manager I
BarracudaOttawa, Ontario, Canada
Posted May 22, 2026
63000 - 83000 CAD
Full Time
About the Company
Barracuda is a leading cybersecurity provider offering comprehensive protection against complex threats. Our platform secures email, data, applications, and networks with innovative solutions, including managed XDR services, to enhance cyber resilience. Trusted by hundreds of thousands of IT professionals worldwide, Barracuda delivers easy-to-use and deploy security solutions that streamline protection across various environments.
Job Description
Join our passionate team at Barracuda, a leading cybersecurity company, and work as a Customer Success Manager I. You will play a key role in delivering consistent, high-quality customer experiences across a large portfolio of customers through scaled, data-driven engagement.
Requirements
- Experience in Scaled Customer Success, Account Management, or a customer-facing SaaS role.
- Strong understanding of SaaS customer lifecycles, adoption, and retention.
- Experience managing a high-volume book of business using tech-touch or low-touch models.
- Comfortable working with data, dashboards, and customer success platforms.
- Strong written communication skills with the ability to engage customers clearly and empathetically at scale.
Benefits
- Equity in the form of non-qualifying options