Customer Success Manager I

Barracuda is a leading cybersecurity company providing complete protection against complex threats. As a Scaled Customer Success Manager, you will play a key role in delivering consistent, high-quality customer experiences across a large portfolio of customers through scaled, data-driven engagement.

Requirements

• Experience in Scaled Customer Success, Account Management, or a customer-facing SaaS role
• Strong understanding of SaaS customer lifecycles, adoption, and retention
• Experience managing a high-volume book of business using tech-touch or low-touch models
• Comfortable working with data, dashboards, and customer success platforms
• Strong written communication skills with the ability to engage customers clearly and empathetically at scale

Benefits

• Equity, in the form of non-qualified options
• High-quality health benefits
• Retirement Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits