Customer Success Manager (H/F) - E-commerce / Marketplace

The Customer Success Manager is responsible for managing and developing their client portfolio after signature, handling clients after signature and ensuring continuity with the Sales teams, piloting phases of set-up and ramp-up with a clear goal of reaching full potential, and accompanying clients in configuring and optimizing the platform.

Requirements

• 5 years of experience minimum in e-commerce (operational or strategic)
• Good understanding of marketplace environments, order management, and product catalogs
• Experience in managing a client portfolio with revenue responsibility is a plus
• Very good relational skills and ability to build a trusting relationship over time
• Ability to analyze and structuring operational action plans
• Comfortable with technical tools and ability to quickly learn new skills
• Interest in AI tools and their use in an operational context

Benefits

• On-site location in Bordeaux, France